Privacy Policy
Last updated 15 October 2026. What information passes through us, why, and what your rights are.
1. Who we are and what this covers
Smartvant is operated by Tahel Maman ("we"). This policy covers two things: the website smartvant.com, and the Smartvant service, which businesses use to answer their customers on WhatsApp and by email, book appointments and send reminders.
2. Details you send us
The website has no forms and does not collect personal information by itself. When you contact us on WhatsApp, by phone or by email, we receive what you choose to send: your name, phone number, email address and the content of your message. We use these details only to get back to you and answer you, and we do not sell or pass them on.
If a contact form is added to the website in future, details sent through it will be handled the same way, and this policy will be updated.
3. Cookies and tracking
The website does not use cookies and runs no tracking, analytics or advertising tools. Its fonts load from Google Fonts, so while the page loads your browser contacts Google's servers, as is usual for that service. If we add a measurement tool in future, we will say so here.
4. The Smartvant service: data of a business's customers
When a business uses Smartvant, the service handles information about the people who contact that business. The business is responsible for its customers' data; Smartvant processes it on the business's behalf and on its instructions.
| Category | Details |
|---|---|
| Contact details | Phone number, the name shown on WhatsApp, email address, preferred language |
| Message content | The messages sent and received |
| Enquiry details | The enquirer's company name, address, the service requested |
| Appointments | The time, length and purpose of the appointment |
| Operational records | When each message was sent and delivered, and when a conversation was handed to a person |
The information is used to answer the enquiry, book an appointment, send a reminder or get back to someone who asked to be contacted, and to keep a record of the service. It is not sold, rented or used for advertising. The service does not ask for government ID numbers, payment details or location.
Automated replies: replies are composed by an artificial intelligence model. The first reply in every conversation says so, and anyone can ask for a person at any time. Sensitive matters, complaints and anything the system is not sure of go to a person in the business.
5. Data from the business's Google account
When a business connects its Google account, Smartvant gets access only to what the service needs:
| Google service | What Smartvant does with it |
|---|---|
| Google Calendar | Checks which times are free in the calendar the business selects, and creates, updates and cancels appointments in it |
| Gmail | Sends email on the business's behalf: replies and reminders to customers, and alerts to staff. If the business chooses to have Smartvant answer email too, it reads incoming messages in the mailbox (or label) the business sets, only in order to answer them |
| Google Sheets | Updates an operations report spreadsheet in the business's own account |
- Smartvant's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
- Google user data is used only to provide the service described here. It is not sold, not used for advertising, and not used to develop, improve or train generalized artificial intelligence or machine learning models.
- No person reads this data except with the business's consent, for security purposes or to resolve a fault, or where the law requires it.
- A business can revoke Smartvant's access at any time from its Google Account security settings.
6. Providers we work with
The service runs on third-party infrastructure. Each provider sees only what its role requires.
| Provider | Role |
|---|---|
| Meta Platforms | WhatsApp message delivery |
| The business's calendar, email and spreadsheet, and the AI model (Gemini) that composes replies | |
| Railway | Server hosting and the database |
| Cloudflare | Website hosting |
Information is disclosed to an authority only where the law requires it.
7. How long it is kept
Conversations and contact details are kept while the business relationship is active, and afterwards for as long as the business is required to keep records. Internal system records are deleted after seven days. Deleting a customer's record is a decision a person makes, so that information needed for professional or legal reasons is not removed by accident.
8. Security
Traffic is encrypted in transit. The dashboard is password-protected and limited to the business's authorised staff, and sign-in attempts are rate-limited. Each business's data is kept separate from other businesses', and significant actions are recorded in an internal log. No system is completely immune, and we work to reduce the risks.
9. Your rights
Under Israel's Protection of Privacy Law, 5741-1981, you may ask to see the information held about you, to correct it, or to have it deleted. If you contacted a business that uses Smartvant, you can ask the business itself or us.
To stop receiving messages from a business that uses Smartvant, simply say so in the conversation. The request takes effect immediately.
10. Contact
Phone and WhatsApp: +972 50-540-7006 · Email: Tahel7049@gmail.com
11. Changes
This policy will be updated if the website or the service changes. The date at the top of this page shows when it was last revised.